CASE STUDIES
ConverseNow
Scenario
ConverseNow is a Voice AI company specializing in automated voice ordering solutions for quick-service restaurants. Their cutting-edge technology enables customers to place orders via phone or drive-thru systems using conversational AI, helping restaurants streamline operations and improve overall efficiency.
Challenge
ConverseNow needed to build a highly skilled team to advance the field of conversational AI, focusing on speech recognition, natural language understanding, and dialog systems. The primary objective was to develop an advanced voice assistant capable of managing the complexities of real-time restaurant orders while driving innovation in the industry.
Solution
Celara assembled a top talent team, including Machine Learning Engineers, Researchers, Data Engineers, Product Engineers, Business Analysts, as well as Front-End and Back-End Engineers. The team conducted extensive research and led product development in speech recognition, natural language understanding, and dialog systems. In addition to developing the core voice assistant technology, the team integrated the system with existing restaurant menu platforms, enabling seamless onboarding and customization of models for individual restaurant needs.The team's efforts resulted in the pioneering of the first large language model (LLM)-based voice assistants in the Voice AI restaurant space, leading to multiple patented inventions for ConverseNow. This innovative work pushed the limits of Voice AI technology, establishing a foundation for future advancements and growth.
Outcome
ConverseNow successfully deployed its advanced voice ordering solutions across numerous restaurants, significantly improving order accuracy and reducing wait times. The AI-powered system streamlined operations, allowing restaurant staff to focus on higher-value tasks. Celara’s contributions not only resulted in industry-leading products but also positioned ConverseNow as a technology leader in LLM-based voice assistant technology.